1. Application background
The Aweray Smart Socket C2-US connects to the Internet through 2.4Ghz WiFi. If the wireless protocol of the router used in your home is the 802.11ax protocol (that is, the WiFi6 protocol), the network distribution of the socket may fail. You can try to turn off the WiFi 6 mode of the router, or turn on the compatible WiFi 5 mode to improve the success rate of socket distribution.
Kind tips:
- Mixed-band WiFi6 routers need to support independent separation and configuration of 2.4Ghz and 5Ghz frequency bands. If the router cannot be separately set up for 2.4Ghz wireless, it is not recommended to purchase;
- Aweray smart socket C2 does not support Netgear Orbi RBK850 and TP-link Deco series routers;
- Uncommonly used mobile terminal devices can be used to turn on 2.4Ghz hotspots instead of routers (need to keep mobile devices constantly connected to the Internet);
4. If you use an iOS device for socket distribution, after changing the router configuration, you need to set [Ignore Network] on the iOS device that has previously joined the router network to ensure that the device uses the new router configuration when it rejoins the network.
The following takes AUSU AX5400, TP-link AX5400, NETGEAR AX5400 and MERCURY AX3000 routers as examples to demonstrate the operation steps for you.
2. Operation steps
2.1 ASUS
(1) Log in to the router management interface
① Access and log in the router management page in a browser (usually check the management address on the back of the router).
② Click [Advanced Settings] - [Wireless Network] - [General Settings];
(2) Modify wireless settings
①Close "Start Smart Connect";
②It is recommended to select "802.11.n only" for 2.4G wireless mode;
③ Disable the 2.4G wireless "802.11ax/WiFi 6 mode";
④ It is recommended to select "WPA2-Personal" for the 2.4G wireless authorization method, and click "Apply this page settings" after the setting is complete;
⑤ In the 5G wireless settings of [Advanced Settings] - [Wireless Network] - [Professional Settings], the "Enable Wireless Network" option is "No". After the settings are complete, click "Apply Settings on this page".
Save the above settings, and then try to configure the network for the socket.
2.2 TP-link
(1) Log in to the router management interface
① Access and log in the router management page in a browser (usually check the management address on the back of the router);
② Click [Routing Settings] - [Wireless Settings];
(2) Modify wireless settings
①Close "WiFi Multi-Frequency Integration" and click "Save";
② Select "WPA-PSK/WPA2-PSK" as the 2.4G wireless authentication mode;
③The 2.4G wireless channel is changed to a channel with a low current usage rate, it is recommended to select "channel 11";
④ Select "11g only" for 2.4G wireless mode, and click "Save" after setting;
⑤Close "5G wireless setting function", click "Save".
Save the above settings, and then try to configure the network for the socket.
2.3 NETGEAR
(1) Log in to the router management interface
① Access and log in the router management page in a browser (usually check the management address on the back of the router);
② Click [Advanced] - [Installation] - [Wireless Settings];
(2) Modify wireless settings
① Uncheck "Enable AX";
② Uncheck "Enable Smart Connect";
③2.4G wireless enables 20/40 Mhz coexistence;
④Change the 2.4G wireless channel to a channel with a low current usage rate, it is recommended to select "channel 11";
⑤Select the security option as "WPA-PSK[TKIP]+WPA2-PSK[AES]", click "Apply" after setting;
⑥ In the 5G wireless advanced settings of [Advanced Settings] - [Wireless Settings], uncheck the "Enable wireless router wireless transceiver function", and click "Apply" after the settings are completed.
Save the above settings, and then try to configure the network for the socket.
2.4 MERCURY
(1) Log in to the router management interface
① Access and log in the router management page in a browser (usually check the management address on the back of the router);
② Click [Advanced Settings] - [Wi-Fi Settings] - [Host Network]; 
(2) Modify the wireless mode
① Turn off "WiFi Multi-Frequency Integration";
②Select "WPA-PSK/WPA2-PSK" for 2.4G Wi-Fi authentication mode;
③Change the 2.4G Wi-Fi channel to a channel with a low current usage rate, it is recommended to select "channel 11";
④Select "11g only" for 2.4G Wi-Fi mode;
⑤ Turn off "5G Wi-Fi".
Save the above settings, and then try to configure the network for the socket.
3. Other operations
If the above operations fail to solve the socket distribution network problem, you can continue to try the following methods:
(1) Make sure that the location of the Aweray smart socket C2 distribution network is at a location where the WiFi signal of the router is strong;
(2) The router uses a unique WIFi network name (SSID). It is recommended to set an SSID with all English or all numbers.